How AI Changed Customer Services in the IT Industry?

As we know when modern technology changed our lifestyle, our thoughts and also our priority it also affected industries, economic, marketing and business strategies. Whatever the field is their main priority is customer’s satisfaction.

For that modern new devices are invented and included in every field to reach out customers demand and their quarries. To satisfy the customer and serve them in best way every industry has been used AI. It means Artificial Intelligence. We can say that Artificial Intelligence is ruling the world now. It’s considered the future of all industries.

It has become really influential and prominent at present world. It mainly helped in serving the customers and its results are remarkable. Artificial intelligence is established by types of equipment in the place of human’s natural intelligence.

When we think of artificial intelligence the thing that comes to our mind is machines or robots. Well, its true robots will handle the work instead of humans. As we know when we compare robots and humans the only difference we can find that machines have no emotional and humans have. Robots are faster, harder, and quicker than humans. In every sense, they are best devices and they will rule this world in future. That time is not too far.

When we think of customer service which was handled by humans, now that place too taken over by robots. It’s not easy to handle customer’s quarries and demands. It really needs some extra effort. A human can only handle one customer at one time. But in that place if the robot is used it can handle more than one person appropriately we can say that unlimited number of people. Customer must feel satisfied and contented to his quarries. It mechanically answers the questions. Customer facility is a significant feature of running a business. To take a lead in a market it should win the heart of customers. To answer the customer’s question is not an easy task.

Artificial Intelligence helps to make available customer based services. It helps to understand the customer’s behavioural pattern. When it is man based operating system it needs too much time to understand the customer pattern but in the case of artificial intelligence, it made very easy. It helps the company or any other sector to distribute a custom-made consumer package experience.

Usually, it’s very hard to combine all data and information and match them with customer’s behavioural pattern. But after the use of artificial intelligence, it made easy and more efficient. In the past, it was a big challenge to the businessman and other companies to look after their consumers. But Artificial Intelligence has really influenced in this field and now all companies are depending on Artificial Intelligence. It helped to satisfy the customer on a different level. And also helps to have a positive impact on the organization.

A number of websites recommend consumers to have a chat with their spokesperson to ask any doubt or ask any questions. Most of the times it’s not human but it is trained robots which are used to handle consumers.

They are chat box well trained and well educated they know all the information related to certain product and other things so that when a consumer asks it should be able to give an answer which should satisfy consumers in every aspect. Till now research says that consumers are more satisfied with the use of AI for their help it really helps them to avoid confusion.

Now companies are really able to understand the consumer’s mind and according to that, they are planning advertisement to encourage the customers to purchase that particular item. It helps them to boost their sales and production. By using AI in the customer service section behavioural pattern was identified and helped to make the customer Oder particular object which helps companies to attain their marketing target.

Artificial Intelligence is growing suddenly and rapidly. Now in every field, Artificial Intelligence is used drastically. That brought a huge change in every economic and social field. Future will be ruled by the robots. But we have to use this facility in care otherwise it will develop to the certain extent that it will be then tremendous intelligence than humans.

It’s great to have machines and robots for our support and help but we should never give much importance to it. It should be like working on our guidance instead of that we should not work according to its guidance. So it’s up to us to what extent we should use it.

Author Bio

I am a freelance essay writer and I am intended on writing academic cases for the past several years. Writing is a passion for me and it helps me to get away from all the stress that I face in my everyday life.

It is the main reason for me to pick freelance writing as my professional career.  I help students who approach me to reviews of essay writing service and I also find pleasure in writing blog articles.

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Best Watchdog App for Android and iPhone 2017 – Theonespy review

Are you in quest of a monitoring app to watch out the mobile phone activities of your children, spouse, and employees? We have got you the best cell phone watchdog app facilitating parents to safeguard kids from threats of the online and offline world; partners to catch their cheating spouses, and employers to identify the unproductive employees and resist data security breaches.

The availability of scores of mobile phone monitoring apps on Google and Apple Play Store to track Android and iOS supported devices has made picking up the finest app troubled. We have analyzed the best watchdog apps to help you get a secure and feature-rich tracking app that provides you all the following functionalities to spy on the mobile phones of your significant ones.

How does Cell Phone Spy App Work?

You need to download and install the monitoring app on the mobile phone device of your children, spouse or employees but after informed consent. After installation, the app automatically starts uploading the information stored on the monitored device to an online account. You can log into that account on your own device and monitor the data of target device including call logs, GPS location, internet browsing history, and every single activity performed on that device.

Features of Mobile Phone Spy App for Android and iPhone

Given are the features of the most advanced and reliable iPhone Spy software and apps to spy android. Compare these specs with that of the cell phone monitoring app you have or plan to have.

Track Text and Instant Messages

The smartphone tracking app allows viewing incoming and outgoing text messages, voice messages, multimedia messages, and thread conversations on the targeted device. The phone number of the sender and receiver and the timestamp of those messages can also be viewed.

Listen and Record Calls

You can listen and record the phone calls made or received on the target phone. The call logs provide you with the name and phone number of caller and answerer. The audio calls received and made via instant messaging services such as WhatsApp monitoring and Line spying can also be tracked to get the details of the callers, calls duration and time.

Track GPS Location

You can identify the whereabouts of your kids, spouse and mobile workforce with GPS location tracking feature. The history of previous locations enables you to find the traces of your target in an earlier time.

Track Social Media Apps

The end-user can monitor the social media activities of family and workforce to discover potential dangers. The top spy apps allow sneaking into popular social networking apps Facebook, Instagram, Snapchat, Twitter, and many others. Parents can spy on dangerous instant messaging apps like Tinder, Kik, Line, Viber, IMO, Hike, Hangouts, Tumblr, and more. The messages, calls, media file sharing, and other socializing activities can be monitored with spy app.

Internet Browsing History

Are you acquainted with what your children and employees are searching on the internet? The cell phone spy app provides you with the internet browsing history of the targeted mobile phone. The user-friendly reports show you when and how frequently a website has been visited.

Email Tracking

The emails received and transmitted from the target phone can be tracked to read their content and get contact information of the receiving and sending parties. Some tracking apps also offer keystroke logging providing the keystrokes applied to the on-screen keyboard of target phone to closely monitor the email accounts of employees and family.

Retrieve Deleted and Hidden Photos and Videos

The photos and videos captured from the phone camera or received from any other source can be viewed and downloaded. You can also get back the intentionally or accidentally deleted photos and media files making a fuss of your target’s effort to remove clues.

The Best Watchdog App:

From the bulk of mobile phone monitoring apps, we have found TheOneSpy – best cell phone tracking app a reliable and feature rich cross platform app that is compatible with Android and iOS supported phones and tablets.

In addition to above-mentioned features, the spy app provides the user with hundreds of other features to monitor families and employees. There are time-based subscriptions and packages subject to the operating system of the target device and desired functionalities.

How to Upskill Your Workforce the Smart Way in 2017

Empowering your workforce should be one of the primary goals of every business organization. It is essential that every company takes this path when it is looking for perpetual growth opportunities and attracting talented employees.

As technology is progressing at a rapid pace, although it has become easier than before to achieve this goal still needs the right approach to make it happen. Many businesses do not have ample financial budget to upskill their employees, but these problems can be avoided with the use of effective software tools.

Before we get started on how you can upskill your workforce, let’s understand why it is important for your business.

Importance of an upskilling workforce

Today, the mentality of the workforce is quite different than it used to be. Only a couple of decades ago, business processes were slowly developing, and people got used to knowing what they were doing, confident that they had enough skills.

However, over the course of the years, things have greatly changed. Primarily, technology has changed the workforce landscape. The modern day employees are looking to progress constantly, as things have started changing fast.

Take a look at the online marketing world; in order to stay knowledgeable, the people interested in this field have to adapt to changes and repetitively follow trends.

If you are having second thoughts about upskilling your employees, the following factors will persuade you to take this step.

  • Productivity – Employee skill levels are directly going to impact how much productivity your team has. The more people know, the more they are going to be able to do in a shorter period of time. This is especially important in the marketing industry, where things change fast.

It is essential that your employees are constantly up to date with the latest information from the industry, as it will make it easier for them to be as effective as possible.

  • Competitiveness – Staying competitive in the market is important. As a majority of businesses are deciding to educate their employees, you should take this step as well. If not, you are facing high chances of your employees leaving the company as your competitor offers better working conditions.
  • Efficiency – If you are on a low budget, it is essential to train your employees on how they can be more efficient. Small businesses are looking for ways to improve efficiency to the maximum in the starting phase, and employee education can greatly help in achieving this goal.

If you want an efficient team of people in your company, it is necessary to invest in education.

  • Building a great company culture – Building the right image of your company is an important step from the start. By introducing employee education efforts, you are going to promote your business automatically to other professionals in the industry. The more perks your business provides, more talented people will be eager to join the company.

The implementation of employee education will surely bring talented people to your doors.

  • Profit – Even though education is going to be an investment in the start, when you take a look down the road, the professionalism of your employees is going to bring your business much higher revenue.

As you can see, employee education has become a necessary business move for businesses in all niches. But, let’s take a look at how you should approach the whole process without spending too much money.

Best approach towards upskilling workforce

Nowadays, businesses of all sizes can now easily deploy employee education thanks to the technological advancements. The perfect solution is the implementation of corporate LMS software, as it comes equipped with an abundance of useful features which will help your employees to upskill. Let’s take a look at some of them.

  • Accessibility – If you choose a cloud-based LMS software tool, it means that the course materials are now accessible from anywhere that has a connection to the Internet. This means that employees can easily study while commuting or from their homes.

Additionally, LMS platforms are compatible with all types of devices, so your employees can access courses from devices such as laptops, tablets, and smartphones.

  • Personalized learning – Not all employees can learn at the same pace. With traditional employee education, people studied as a group. While they can do the same with an LMS tool, they can also choose their pace and study the course materials just the way they want it. This reduces pressure on the individual, as he or she can adopt new skills through a more pleasant experience.
  • Tracking progress – Corporate LMS software includes student tracking features. A company manager can easily take a look and follow individual employee progress. This is important for the whole company, as it is easier to recognize truly motivated and hardworking employees.
  • Scalability – No matter how much your business grows, corporate LMS software can follow. This is a very cost effective feature, which we will talk about in the next section.
  • User-friendliness – Implementing a new software tool in a company can lead to time loss, as people will need to learn to use it. With corporate LMS tools, you don’t have to worry about this factor. The whole system is user-friendly, making it possible for anyone to start using it immediately.

As you can see, picking a corporate LMS software is going to put you in a great position to easily upskill your workforce, without spending too much money. Let’s take a look at how this software reduces costs.

Save money by upskilling employees

With traditional employee education, there were varied of costs involved. This presented a lot of expenses for businesses, as not all of the employees were working locally. Covering plane tickets and other travel expenses, as well as accommodation, would add up, making the whole process significantly costly.

All of these expenses are removed by a corporate LMS software. Also, the price is not fixed. There is a lot of flexibility depending on the size of your team. Additionally, if the team grows bigger, so do the costs, but if the team reduces, the costs go down as well.

Another important aspect is maintenance. There are businesses that have adopted LMS tools early on, but that was not as efficient an option as it is today. It required IT staff for maintenance and hardware investments. All this is removed with an enterprise-grade cloud LMS tool.

Summing up

As you can see, up-skilling your workforce the smart way is easier than before. The only importance lies in you doing your research and picking the right LMS platform that will perfectly follow your business needs. It is the smartest way to approach employee education.

Author Bio: Kamy Anderson is an ed-tech enthusiast with a passion for writing on emerging technologies in the areas of corporate training and education. He is an expert in learning management system & elearning authoring tools – currently associated with ProProfs.